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A Client Success Story in the Financial Services Industry
Credit Card Firm Replaces Core Billing, Marketing, and Decisioning Systems
A Client Success Story in the Financial Services Industry
Business Situation
Credit Card Business Executives for a Fortune 200 Financial Services company recognized inconsistent performance from their complex processes and antiquated technologies. The client embarked on the largest non-government IT initiative in the U.S. at the time, in order to replace the firm's core billing, marketing configuration, and decisioning technologies.
Business Result
Dominion Digital partnered with the client to standardize its business processes across the enterprise. Through our value-driven, iterative approach, we:- provided end-to-end process consistency and organizational alignment;
- managed the risk of a large-scale technology integration;
- reduced execution time-to-market;
- provided a foundation for continuous improvement.
This work was recognized by the client for multiple Process Excellence awards.
This team has proven time after time that they can make our Customer Management processes more efficient and robust ensuring our future vision is met.
Project Business Lead
